Privacy Policy

Privacy Policy

We are committed to protecting your privacy online.

We appreciate that you do not want any personal information that you may provide distributed indiscriminately. This policy explains how we collect your information, what we do with it, and what controls you have.

ISWADESI PRIVATE LTD is the owner and data controller of the iSwadesi Indian Groceries website. We are responsible for and control the processing of your personal data in accordance with applicable data protection laws. We are registered with the Information Commissioner's Office and our registration number is 12782403.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, cookies installed on your device, pages viewed, products viewed, referring websites, search terms, and how you interact with the Site.

We refer to this information as Device Information.

We collect Device Information using:

• Cookies
• Log files
• Web beacons
• Tags and pixels
• Other tracking technologies implemented from time to time

When you make a purchase or attempt to make a purchase through the Site, we collect:

• Name
• Billing Address
• Shipping Address
• Payment Information (including Credit/Debit Cards, PayPal, Apple Pay, and Google Pay)
• Email Address
• Phone Number

We refer to this information as Order Information.

Together, Device Information and Order Information are referred to as Personal Information.

2. Consent

If we ask for your personal information for a secondary reason, such as marketing, we will either ask directly for your consent or provide an opportunity to decline.

If you change your mind after opting in, you may withdraw your consent at any time by contacting us at:

contact@admin.iswadesi.co.uk

3. How We Use Your Personal Information

We use Order Information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Provide invoices and order confirmations
• Administer customer accounts
• Communicate with customers
• Prevent fraud and security risks
• Provide promotional offers and marketing communications
• Improve website content and user experience
• Provide personalised recommendations
• Audit website activity and downloads

We use Device Information to:

• Identify potential fraud and risks
• Analyse website performance
• Improve website functionality
• Measure marketing campaign effectiveness
• Support retargeting advertising through Google and Facebook

4. Sharing Your Personal Information

We may share your Personal Information with trusted third-party service providers to operate our business and provide services to you.

• Payment processing providers
• Shipping and logistics partners
• Website analytics providers
• Marketing and email service providers
• Referral programme partners
• Legal and regulatory authorities when required by law

We may also disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights.

5. SMS Marketing

We may use your information to send:

• Order notifications
• Checkout reminder messages
• Marketing offers
• Review requests
• Transactional updates

Cookies may be used to determine when checkout reminder messages should be sent.

6. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements and marketing communications that may be relevant to your interests.

You may opt out of personalised advertising through the settings of the relevant advertising platform.

7. Do Not Track

Please note that we do not alter our data collection and usage practices when we receive a "Do Not Track" signal from your browser.

8. Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your information
• Withdraw consent for marketing communications

You may unsubscribe from marketing emails at any time by:

• Emailing us directly at contact@admin.iswadesi.co.uk
• Using the unsubscribe link included in marketing emails

Please allow up to 3 business days for changes to take effect.

9. International Data Transfers

Your information may be transferred and processed outside your country of residence, including countries outside the European Economic Area, where necessary to provide services.

10. Data Retention

We retain Order Information for our records unless and until you request that we delete this information, subject to legal and regulatory requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.

12. Minors

This Site is not intended for individuals under the age of 16 years.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: contact@admin.iswadesi.co.uk

Registered Office Address:

ISWADESI PRIVATE LTD
7 Laxton Road,
Aylesbury,
England,
HP18 0NL